English
Bilingual Customer Service Representative (Part-Time)
Nutritional Fundamentals for Health Inc.
About Us
We are seeking a dynamic, energetic, and highly capable individual with strong experience in sales and customer service, combined with exceptional attention to detail and excellent computer skills, to support the needs of a growing company. The ideal candidate is enthusiastic and eager to work with healthcare professionals to promote natural health products. This individual is distinguished by strong organizational skills, the ability to manage multiple tasks and accounts effectively at the same time, and a high level of professionalism. A genuine interest in health, wellness, and natural products is considered a significant asset.
Main Tasks and Key Responsibilities
- Take orders (phone/online/email).
- Enter orders into SAP.
- Manage customer files, inquiries, issues, and complaints.
- Handle returns, damages products, and pricing errors.
- Maintain excellent relationships with customers and our sales representatives.
- Promote products to clients and inform them about outgoing promotions.
- Assist with various office tasks.
Required Competences and Skills
- Minimum of three (3) years of experience in customer service.
- Organized, detail oriented, and a strong team player.
- Solid interpersonal skills with the ability to communicate effectively across teams.
- Thrives in a fast-paced environment and able to remain calm under pressure.
- Excellent verbal and written communication in English and French (English is essential, as we serve clients across Canada - 90 % of the calls are in English).
- Strong computer skills with MS Office (Excel, Word, Outlook).
- Experience with SAP Business One (an asset).
- Autonomous, multitasking, and able to work without direct supervision.
- Comfortable speaking on the phone with clients, distributors, and healthcare professionals.
Education
College diploma (DEC) or equivalent experience in administration, customer service, sales, or a related field.
Schedule
Monday to Friday, from 8:00 a.m. to 12:00 p.m. or from 1:00 p.m. to 5:00 p.m.
Employment Type: Permanent, Part-Time (20 hours per week)
On-site
Advantages
- Competitive salary
- Group insurance
- Employer contribution to an RRSP
- Free on-site parking
- Pleasant and friendly work environment
- Good work-life balance
